Article 1: Definitions
1.1 “Vaen” in these terms mean the VOF, registered in the Trade Register of the Chamber of Commerce in Utrecht, with KVK number 301 917 720 000
1.2 The term customer means any visitor to the showroom and / or webshop, natural or legal person who places an order via Vaen.

Article 2: Applicability
2.1 These General Conditions apply to all orders through the store and / or shop
2.2 By placing an order the customer accepts the applicability of these Terms and Conditions.
2.3 These Terms and Conditions may be waived only if expressly agreed in writing and in which case the other provisions of these Terms will remain in full force and effect.
2.4 Vaen reserves the right to change these Terms from time to time to modify or supplement.

Article 3: Agreement
3.1 A contract is concluded at the moment the customer agrees with the specified shipping. Once the order is confirmed by email the client and Vaen have a valid agreement. This electronic confirmation is hereby, to the extent the law allows, as a presumption of proof.
3.2 Only orders with clear name, address and telephone number data entry will be considered.
3.3 Reserved items are held up to 5 days. The reserved items are after these 5 days again offered for sale, unless agreed otherwise in writing.

Article 4: Personal
4.1 The information provided by the customer, be treated confidentially by Vaen and used for the following purposes:
– Processing the order, payment and delivery at the correct delivery address
– Promoting the usability of the shop
– In the future, any information provision of new updates, possible offers and newsletter (if the customer has chosen)

Article 5: Offer
5.1 Vaen sells mostly used items (vintage), its possible that traces of use are not ruled out. This is associated with the product. Without asking for further information, you agree to the condition of the item.
5.2 Information, description, photos / images, oral communications, telephone or by e-mail by Vaen relating to the offer are done as accurate as possible. However Vaen does not guarantee that all offers and products with the given information etc. are consistent. Deviations cannot be a reason for rescission of the contract or compensation. If the product is different from the data on the website, in obvious extent VAEN will  take appropriate measures to accommodate the customer.
5.3 Vaen sells lighting mostly with the original wiring which is not always (more) to the current rules / standards compliance. Vaen recommends for use, consult an electrician. Vaen sells exclusive lamp bulb.
5.4 VAEN can not be held to its offer if the customer should have in terms of reasonableness in social attitudes, understand that the offer contains an obvious mistake or error.
5.5 The ordered products are not automatically removed from the site, it is possible that a product is ordered simultaneously by two clients / requested. If this happens, the product is sold to the person who ordered the product first has.

Article 6: Prices and Payments
6.1 All prices quoted by Vaen are expressed in Euros. All prices exclude shipping.
6.2 100% of the articles are margin items (no VAT products) and fall under the margin scheme. No VAT on margin items be included on the invoice. VAT is not deductible.
6.3 Orders via the website can be paid in the following ways:
– Cash at pick up order (this is done by appointment, in consultation with the client)
– Payment in advance by bank transfer; the customer pays the amount due including shipping to bank account NL 58 RABO 0369 2982 84 tnv Vaen Utrecht, stating the item description. The amount due on the relevant bank account should be credited within a maximum period of 7 days. If the agreement exceeded this limit the order is automatically dissolved by Vaen.
6.4 The product will be sent once the full amount to the bank account is credited. As soon as an article has been ordered, listed as “on hold”. If the paymetn is not received in 5 days the itmes go back to sell.
6.5 Vaen expressly reserves the right to change prices, especially when this is necessary due to (legal) regulations.
6.6 Special offers are only valid for the period as stated on the website regarding this special offer.

Article 7: Shipping
7.1 Shipping Netherlands: rates according to TNT Post. We send the packages by registered and insured unless otherwise agreed.
7.2 For shipment abroad a different rate calculated by country depending on the weight. For the rate should be first contacted via email.
7.3 Typos and errors in calculating the postage are reserved.
7.4 If the customer is not in the country of shipment, the customer is liable for any turnover tax and / or duties.

Article 8: Delivery
8.1 Retrieving the goods can only by appointment, this will take place in consultation with Vaen.
8.2 Vaen ships worldwide. For orders abroad the customer must first be contacted via email about the amount of postage.
8.3 The articles are as good as possible packed for shipment. If, however, damage during shipping, then Vaen not be liable.
8.4 Upon receipt of payment Vaen will send the order within ten working days. The shipping time mentioned is indicative and is not a deadline. Exceeding a delivery does not entitle the customer to compensation or the right to cancel the order or to terminate the agreement, unless the delay in delivery is such that the customer can not be reasonably expected that the customer maintain the agreement.
8.5 Delivery takes place at the address given by the customer during the conclusion of the agreement address.

Article 9: Retention of title
9.1. The ownership of the products is already at the time that the products are offered at the delivery address given by the customer. If the customer fails to take delivery of the products, the resulting damage to his or her account and costs. Any returns to Vaen be borne by the customer.

Article 10: Return
10.1 an article may be returned at the expense of the customer. This should be reported immediately upon receipt by e-mail. Returns can be sent within 7 days of purchase / receipt of the article, just so long as the article in the exact same condition / state as in the sale. Costs incurred for sending to the client and / or send it back or bring articles, shall be borne by the buyer.
10.2 The purchase amount is after the process of article 10.1 is successful, returned.
10.3 Vaen reserves the right to refuse returns or to pay only a portion of the amount where it is suspected that the products are used or damaged by the customer or third parties.

Article 11: Intellectual property
11.1 The Customer acknowledges that all intellectual property rights to the information, pictures / photos, communications or other expressions concerning the products and or with respect to the website or promotion of it held by Vaen or other copyright holders. Photos, pictures of Vaen may not be used without permission.

Article 12: Force Majeure
12.1 If one or both parties are hindered due to a circumstance that is not due to negligence, force majeure, both parties are not obliged to fulfill any obligation.
12.2 The parties may, during the period that the force majeure suspend the obligations under the agreement. If this period lasts longer than two months, either party is entitled to terminate the agreement without any obligation to pay damages to the other party.

Article 13: Compensation
13.1 VAEN can only be held liable for damage that is attributable to its fault or negligence, or caused by circumstances that are under its risks.
13.2 Vaen is not liable for damage caused by third parties or for damages resulting from misuse or by a Vaen unforeseeable defect.

Article 14: Applicable law and competent court
14.1 All rights, obligations, offers, orders and agreements to which these General Conditions apply Dutch law applies.